Fortress Stores: Fighting Theft, But at What Cost to Shoppers?
In an age of seamless shopping and instant convenience, many retailers are turning toward a very different model: the “fortress store.” From California to London to Melbourne, more items are being secured behind glass, tagged with GPS trackers, or placed under lock and key. Everyday essentials like deodorant, baby formula, and coffee are now as protected as luxury handbags once were. The rise of fortress stores reflects a global surge in retail theft and aggression. However, it also raises a difficult question: are we compromising the shopping experience for the sake of safeguarding stores? A Global Crime Crisis The numbers tell a troubling story. In Australia, retail theft surged to a 21-year high in 2024, with 268,666 theft cases and losses topping $7.79 billion. In the U.S., shoplifting incidents in California rose nearly 14% in 2024, marking a 47.5% increase since 2019, even as other property crimes declined. Crackdowns on organized retail crime (ORC) recovered more than $8 m...